Shipping & Delivery

🚚 Shipping & Delivery Process:

 

Orders are prepared and shipped on the same day if confirmed before 3:00 PM.
Orders confirmed after 3:00 PM will be shipped the next day.

Delivery usually takes 2–4 business days, depending on the customer’s location and shipping conditions.

💰 Shipping Rates by Region:

West Bank: 20₪

Jerusalem: 30₪

Abu Ghosh: 45₪

Israel: 70₪

Golan Heights: 80₪

Eilat: 110₪

 

💸 Free Shipping Offer :

Enjoy free shipping on all orders above 500₪ across all regions in Palestine.

 

📌 Terms & Conditions:

Accurate Information:
Please ensure that your shipping address and phone number are correct at checkout to avoid any delivery delays.

Failed Deliveries:
If the shipment cannot be delivered due to customer unavailability or incorrect information, we will coordinate a second delivery attempt.

Order Cancellation After Shipping:
If an order is canceled after it has been shipped, the shipping fee is non-refundable.

Delivery Delays:
In exceptional cases (e.g., severe weather, emergencies), delivery may be slightly delayed. You will be notified immediately if this occurs.

📦 Important Notes:

If you have special delivery instructions, please include them in the order notes during checkout.

If you notice any damage or defect upon receiving the package, please contact us immediately.

🧑💼 Support & Assistance:

If you have any questions about shipping or your order, our customer service team is available 24/7 to assist you:

Instagram: @s4u_step

Email: info@step4you.co

We work hard to ensure your shopping experience is smooth, secure, and satisfying.