Cancellation Order

Order Cancellation Policy

We understand that sometimes you may need to cancel an order. Our cancellation policy is designed to be fair and transparent for all customers. Please read the conditions below carefully:

🔄 Cancellation Before Shipping

You may cancel your order within 2 hours of placing it, as long as it has not yet been shipped.

To cancel, please contact our customer service team immediately via WhatsApp or email.

Once the cancellation is confirmed, you will receive a full refund to your original payment method.

🚚 Cancellation After Shipping

If your order has already been shipped, it cannot be canceled.

In such cases, you may request a return after receiving the product by following our [Return & Exchange Policy].

❌ Orders We Cannot Cancel

Custom-made or personalized items are non-cancellable once production has started.

Sale or final clearance items marked as “Non-returnable” are also not eligible for cancellation.

📞 How to Request a Cancellation

Please contact our customer support team with:

Order number

Full name

Reason for cancellation

💬 Need Help?

We’re here to assist you 24/7:

• Instagram: @s4u_step

• Email: info@step4you.co